Tag Archives: wiifm

Overcoming Employee Apathy

By Mark Stelzner | Published: May 1, 2008
This story is fairly typical and should have been entirely predictable: - I enter the DMV in Washington, DC and step into the queue. - The counter employee (who I did not identify as “on duty” given her disinterested elbow-lean and gaze into space) literally screams at me to come forward. - After I convey [...]
Posted in General Thoughts, Human Resources, Public Sector | Also tagged , , , , , , , , , | 1 Comment