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	<title>Inflexion Point &#187; performance review</title>
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	<description>Changing HR one post at a time.</description>
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		<title>My 2008 Scorecard &#8211; A Look Back</title>
		<link>http://inflexionadvisors.com/blog/2008/12/18/my-2008-scorecard-a-look-back/</link>
		<comments>http://inflexionadvisors.com/blog/2008/12/18/my-2008-scorecard-a-look-back/#comments</comments>
		<pubDate>Thu, 18 Dec 2008 20:08:47 +0000</pubDate>
		<dc:creator>Mark Stelzner</dc:creator>
				<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[2008]]></category>
		<category><![CDATA[convergys]]></category>
		<category><![CDATA[hr outsourcing]]></category>
		<category><![CDATA[hro]]></category>
		<category><![CDATA[layoffs]]></category>
		<category><![CDATA[performance review]]></category>
		<category><![CDATA[scorecard]]></category>
		<category><![CDATA[seat at the table]]></category>
		<category><![CDATA[the naked truth]]></category>

		<guid isPermaLink="false">http://www.inflexionadvisors.com/blog/?p=149</guid>
		<description><![CDATA[As we prepare to blow out the candles for 2008, I find this is always a good time for reflection. Â What would I have done differently? Â How did I perform relative to my own standards or those of my peers/friends/family/employer? Â Did I learn from both my mistakes and my successes, vowing never to repeat the [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft" style="float: left; border: 1px solid black;" src="http://i38.photobucket.com/albums/e102/Adrianass/NewYear2008Candles.jpg" alt="2008 Candles" width="100" height="82" />As we prepare to blow out the candles for 2008, I find this is always a good time for reflection. Â What would I have done differently? Â How did I perform relative to my own standards or those of my peers/friends/family/employer? Â Did I learn from both my mistakes and my successes, vowing never to repeat the former while always improving the latter?</p>
<p>Last December I was bold enough to gaze into my foggy crystal ball and prognosticate on the future of our HR industry. Â Well it&#8217;s time to assess my performance and take my lumps where appropriate. Â I don&#8217;t consider myself dim, but this bulb did not shine as brightly as I would have hoped.</p>
<p style="text-align: justify;">I called 2008 &#8220;<a title="2008 Predictions Inflexion Advisors" href="http://www.inflexionadvisors.com/blog/2007/12/28/2008-predictions-a-year-of-shifting-priorities/" target="_blank"><strong><span  >A Year of Shifting Priorities</span></strong></a>&#8221; and presented four predictions for the coming year, including:</p>
<ol style="text-align: justify;">
<li style="text-align: justify;"><span style="font-weight: bold; text-decoration: underline;">The Beginning of the Employee Power Shift:</span>Â Can you believe I said, &#8220;I see 2008 as the year of a pendulum swing back in favor of the employee&#8221;? Â Really. Â I said that?? Â Wow. Â This was a giant swing-and-a-miss for me. Â Not only did employees take a swift kick in the rear across 2008, but I&#8217;ve personally witnessed employers recklessly wielding the big stick to wipe out thousands upon thousands of FTEs. Â Who would have thought the market would be relieved by jobless claims &#8220;easing&#8221; to 554,000 from 575,000 the week prior? Â Sorry employees, the power is definitely not in your hands. <strong>Â </strong><em><strong>Inflexion Point Grade &#8211; F</strong></em></li>
<li style="text-align: justify;"><strong><span style="text-decoration: underline;">A Major HRO Provider Will Divest:</span></strong><strong>Â </strong>This seemed like a sure thing. But let&#8217;s be honest, the large market HR Outsourcing (HRO) industry remains plagued with challenges and 2008 was an awful year for most providers. Â Missed earnings. Â Delayed implementations. Â Major write downs. Â It&#8217;s a head-scratcher that many continue to play in the space. What I didn&#8217;t control for was the fact that providers would simply change the definition of HRO. Â That nit aside, I have to concede that no major HRO provider divested of their business in 2008&#8230; yet. <img src='http://inflexionadvisors.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  (NOTE &#8211; We still have a few weeks left for Convergys to sell its business unit to a large Indian firm!) Â <em><strong>Inflexion Point Grade &#8211; FÂ </strong></em></li>
<li style="text-align: justify;"><em><span style="text-decoration: underline;"><strong><span style="font-style: normal;">HR Will (Still) Not Have a Seat at the Table:</span></strong></span><span style="font-weight: normal;">Â Â C<span style="font-style: normal;">an you believe I used to talk like that? Â &#8221;Seat at the table&#8221; is on the list of industry phrases that I&#8217;ve permanently banned from my vocabulary. Â Semantics aside, I do not believe that HR materially progressed against this historic challenge. Â This isn&#8217;t due to a lack of effort, but instead can be attributed in large part to a tremendous volume of unexpected transactions (see #1 above). And transactions are bad news if you&#8217;re an up-and-coming HR change agent. Â Sure, there were examples of innovative practices, new ideas and differentiated leadership, but unfortunately those were the exception rather than the rule.</span> Â </span></em><em><strong>Inflexion Point Grade &#8211; B</strong></em></li>
<li style="text-align: justify;"><strong><span style="text-decoration: underline;">HR Vendor Scrutiny Will Increase:</span><span style="font-weight: normal;">Â Nailed it! This one proved to be rather obvious in retrospect. Â We saw a tremendous number of business combinations over the course of 2008, some serious accounting issues, great concerns over sustainability, huge issues with profitability and a very public court battle over an email entitled &#8220;The Naked Truth&#8221;. Â And guess what, this issue isn&#8217;t going away anytime soon. Â </span><span style="font-weight: normal;"><em>I</em><em><strong>nflexion Point Grade &#8211; A</strong></em></span></strong></li>
</ol>
<p>Oh well, it looks like I won&#8217;t be bonus eligible this year after all. Â Fortunately 2009 is right around the corner and who knows what sort of nonsensical mumbo-jumbo I&#8217;ll come up with this time around. Â Time to polish the old crystal ball and really think this one through. Â In the meantime, let&#8217;s keep the conversation going.Â </p>
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