Tag Archives: hro

DIY for HRO

By Mark Stelzner | Published: June 18, 2010
I believe I have a different perspective than most consultants insofar as HR outsourcing is concerned. This market has matured to the point where HR buyers should be self-sufficient and fully knowledgeable in sourcing transactions. Yes, there are a few very strategic moments where getting an independent shot in the arm can be helpful, but [...]
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My 2008 Scorecard – A Look Back

By Mark Stelzner | Published: December 18, 2008
As we prepare to blow out the candles for 2008, I find this is always a good time for reflection.  What would I have done differently?  How did I perform relative to my own standards or those of my peers/friends/family/employer?  Did I learn from both my mistakes and my successes, vowing never to repeat the [...]
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Large Market HR Outsourcing Takes Another Hit

By Mark Stelzner | Published: October 28, 2008
The sheer magnitude of the quarterly write-down is unprecedented in the HR outsourcing industry – $272.9 million.  This is what Convergys Corporation (NYSE: CVG) reported in their quarterly earnings announcement earlier today.   To put that number in perspective, this represents ~40% of CVG’s consolidated revenues for the quarter and is nearly 5x the quarterly [...]
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Breaking Down HRO’s Language Barrier

By Mark Stelzner | Published: July 14, 2008
On Friday we discussed the origins and implications of the language barrier facing the HR outsourcing (HRO) market.  Given all the varied interests in this increasingly complex industry, how do we begin to break down HRO’s language barrier?     Convergence Begins It is only in the past eighteen months that we have seen the [...]
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HRO’s Language Barrier: Origins and Implications

By Mark Stelzner | Published: July 11, 2008
As all students of dialect are aware, interpreting another’s language requires a combination of skill, experience and immersion.  Literal translation may be eminently possible, but deriving intent involves a more detailed analysis of origin, region and culture.  Without such comprehension, mistakes will be made, time will be wasted and inappropriate conclusions will be drawn.  HR [...]
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IBM Writes a Prescription for HRO Blues

By Mark Stelzner | Published: June 6, 2008
Following a recent period of angst and trepidation in the Human Resources Outsourcing (HRO) market, IBM quieted all fears with it’s announcement of a 10-year, $324 million global agreement with Bristol-Myers Squibb.  Big Blue will support BMS’ global HR operations through call centers in the United States, Manilla and Budapest.  The scope of services provided is quite [...]
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Provider Math: Does HP + EDS = HRO Domination?

By Mark Stelzner | Published: May 14, 2008
The questions keep pouring in.  What does this merger mean to the HR outsourcing (HRO) landscape?  Does this lock HP clientele out of contention for other BPO and HRO service providers?  What happens to ExcellerateHRO?  Where does Towers Perrin fit into the mix?  Does this freeze the market?  I’d like to think of this as [...]
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