Tag Archives: apathy

Is Employee Apathy Insurmountable?

By Mark Stelzner | Published: May 6, 2008
Greetings Readers!  I think everyone can relate to Mark’s story of employee apathy.  What bothers me most is that Mark’s experience, repeated billions of times per day, carries with it a great cost.  Frustration to customers, waste of capacity, damage to the brand and the organization’s goodwill, are just a few of the negative consequences of [...]
Posted in Human Resources, Research | Also tagged , , , | 1 Comment

Overcoming Employee Apathy

By Mark Stelzner | Published: May 1, 2008
This story is fairly typical and should have been entirely predictable: - I enter the DMV in Washington, DC and step into the queue. - The counter employee (who I did not identify as “on duty” given her disinterested elbow-lean and gaze into space) literally screams at me to come forward. - After I convey [...]
Posted in General Thoughts, Human Resources, Public Sector | Also tagged , , , , , , , , , | 1 Comment