4 Reasons Change Is So Damn Hard

While flying somewhere over the Midwest I started chatting with a very senior executive from an organization you would instantly recognize. Without taking a moment to assess who I was, he began to lambast his firm and lament how “back-asswards” they were and that they were “destined for failure“. Given that he was responsible for global corporate strategy, I asked him (with a straight face) whether their organizational rapture wasn’t somehow his fault. He paused, took a swig from his plastic cup of scotch and said, “You may be too young to get this, but change is so damn hard“.

His blindness to my gray hair aside, our conversation led to four reasons why he speaks the truth:

1. We’re Creatures of Habit – Tomorrow morning I want you to try a little experiment. When you step into the shower, try mixing up the order of your washing routine. Chances are you’ll fumble around and end up forgetting to rinse some nook or completely miss a particularly filthy cranny. And when you realize how futile (and unsanitary) this change can be, chances are you’ll go back to your old comfortable habits the next day. For it to stick, change requires persistent awareness and diligence.

2. We’re Stuck In The Past – Change carries the implication that the current state is no longer relevant. If you happen to personally be the catalyst for change, this requires the presence of mind to accept that what came before was flawed and no longer tenable. In the more likely scenario of change being thrust upon you, others are stating that the old way is either materially flawed or could be a hell of a lot better. Although it sounds like mumbo-jumbo bullshit, the reality is that change is a constant process, so whatever you love about the past will likely be dead and gone tomorrow.

3. We’re Part Of The Problem – You know that irritating adage that says, “You’re either part of the solution or part of the problem“? The pressure to come up with great ideas and solve world hunger while stopping smoking and losing twenty pounds can be a bit much at times. And then some jackass consultant/coach/advisor says, “Hey, all you need to do is [insert platitude] and you’ll be all set.” The truth of the matter is that sustainable change either happens from within or doesn’t happen at all.

4. Our Perspective Sucks – Remember borrowing a friends glasses for the first time and feeling like the world suddenly morphed into a funky, twisted mess? Chances are you immediately removed them and said something like, “Man, that gave me a headache. How do you wear those all day?” Your friend probably harrumphed, ripped them from your claw and wasn’t too pleased. When you look at a problem you might see nothing more than a funky, twisted mess, so find someone who can see the destination clearly because true change requires a completely new perspective.

Back to my friend the flying disaster of an executive. After two hours of conversation (and his third drink), I finally suggested that he quit his firm and move on. He patted my hand and said, “Friend, you are a wise sage” and then fell asleep. I’ve been watching the company for an announcement of his departure but unfortunately he is still there, cracking his head against the wall and likely telling strangers about the end of days. He probably hasn’t left yet because – let’s face it – change is so damn hard.

Posted in General Thoughts, Human Resources | Tagged , , | 10 Comments

Will I Fit In?

For many it begins the moment Mom or Dad first releases our hands, eyes shining as we step into the strange and often unfamiliar surroundings of pre-school. Walking reluctantly away, this trickle of self-doubt may swell into a flood of uncertainty. Will I get along with others? Will I be met with kindness and warmth? Will I be accepted?

Will I fit in?

Some of us may have paused, eyebrows raised in concern and hesitation, looking back over our shoulders toward an equally reluctant parent, seeking that final little push that says:

Go on. It’s going to be okay.

And for most of us, it is just that – okay. Between victories and failures, years pass and we may still hear that quiet voice whispering its questions from a place we try not to visit. On some conscious level we wish we didn’t care so much about acceptance, about fitting in. Our hope is that individuality is rewarded and others see us for who we really are, not some cookie cutter projection of a certain sex, shape or complexion. And to stand out in some unique or distinguishing way we rebel against the so-called norm because it feels good – hell, it feels great! – and it works, albeit for a little while. But the paradox is always present… we want to be treated the same yet we often yearn to be different.

Eventually we find ourselves at the doorstep of our careers, assessing and being assessed, attempting to apply what little information we can gleam to determine if this organization is the place we belong. If these are the people we want to surround ourselves with. If this is the best use of our education, our skills, our energy and our time. And if we want to earn the trust and confidence of those in power, we desperately want to fit in and meet all their spoken and unspoken expectations.

It’s only later that we might realize that fitting in may be more than we had bargained for. And then the tradeoffs and rationalizations begin.

So what choices do you have as you balance earning a living against your desire to be you – the real you – in a work environment that both rewards and expects unquestioning conformity? For many, a double life is a real and pragmatic approach, the “work you” showing up when you’re expected to show up, expressing the right emotions for each situation you face and participating in a process that you truly believe (hope?) was borne less of design and more of necessity. But outside of the office? You’re the genuine article, the one who has untapped talents, passions and possibilities, the one who wishes there was some way of earning a paycheck for what truly sustains you.

But a double life can be exhausting. Employers are creeping more and more into your personal life, tethering you to always-on devices whose Pavlovian beeps and buzzes immediately return us to the trancelike state of work. The work you. The fitting in you. The one that earns the paycheck that provides food, and childcare, and vacations and a million other ways of incentivizing conformity. And we do it because everyone does it, and to not do it is irresponsible, childish and self-destructive. So we are told.

So you suppress the real you, push it down somewhere deep and tell it to stop bothering you with its ridiculous hopes and dreams. And one day, you forget the difference between the two “you”s, that this other you even existed.

I’ve spent my entire career watching the bright light of ideation, creativity and individuality be largely snuffed out by the machinery of the organizations we tirelessly serve. Instead of handing out performance reviews rewarding you for doing exactly what you were hired to do, let’s pass out two matches – one to burn the handbook that tells us that what’s expected is to be applauded and a second to spark true and sustainable change.

Take my hand as we walk into strange and unfamiliar surroundings of rewarding and promoting individuality in the workplace. And when your organizations pause, eyebrows raised in concern and hesitation, looking back over their shoulders with reticence, seeking that final little push, we can say:

Go on. It’s going to be okay.

Posted in General Thoughts, Human Resources | Tagged , , | 6 Comments

Finally, Safe At Home

Although a bit of a departure from my usual rambling, this post is in response to a request by Lean HR’s Dwane Lay. A consummate HR pro and host of this week’s HR Carnival, Dwane has asked each of us to take the simple title “Safe At Home” and make it our own. He’ll be posting a compilation on his blog a little later this week, so here is my feeble attempt. Enjoy!

Finally, Safe At Home

It’s quite easy to become so intently wrapped up in ourselves that we scarcely notice those around us. It’s never been easier to be alone, together. Our minds may be active but our bodies are often headphone-laden robots with the world as our green screen. And as of late, the airport has become the ultimate assembly of the disassociated, an unsuccessful supercollider chocked full of self-absorbed atoms.

To break this chain I’d like you to pause for a few minutes in the terminal, remove your earbuds, sit quietly and truly observe. An interesting transformation will occur as you begin to notice the subtle nuances of those around you.

Take the four-year-old girl who stood quizzically behind a glass partition, cat-clock eyes sweeping back and forth, taking in the noises and smells, rocking with an internal song that only she can know. How about the young man, knees pulled to his chest, listening attentively to the unburdening of his female companion (girlfriend? best friend? lifelong crush?), his occasional wide-eyed stare or upturned lip betraying pure adoration. Or perhaps the elderly woman abandoned in an airport wheelchair, motionless, afraid and so visibly lonely that I have to look away out of shame.

Each of these travelers have a story and I don’t know what’s brought them ever so briefly into my life. Who are they? What faces them at the other end of this flight? Is someone anticipating their arrival? I’ll likely never know.

I have travelled nearly every week of 2011, and after tens of thousands of miles of flight, I relish the moment when my key turns the lock, gravity takes hold of my bags, my coat finds the hook and I breathe in the air that is home.

The first greeting is a scrabble of eight dachshund paws rushing to see what could possibly be happening so late in the night, their old tubular bodies eventually erupting in a melee of excited barks and squeaks. The next and most pleasurable is the tiny voice of my sweetest heart, her sleepy tones causing me to smile and sigh.

As I get settled in and eventually attempt to sleep, I begin to wonder about the little girl, the love-struck teenager and the old woman. Were they able to catch their flights? Where are they tonight? And most importantly, when, if ever, will they finally be safe at home?

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6 Ways To Destroy Your New Hire

Although the economy shows signs of improvement, it can still be quite difficult to gain approval for that all-important new hire requisition. But despite these challenges, you’ve secured the req and you’re prepared to expand your mini empire. And after reviewing hundreds of resumes and interviewing dozens of candidates, you’ve managed to lock down a top notch professional that exceeds all your selection criteria. This fresh-faced new hire is ready to hit the ground running, but are you prepared?

Congratulations – you’re about to ruin someone’s life:

  1. Rainbows And Unicorns – Competition for truly talented individuals can still be quite fierce, so maybe you painted just a smidge of an aspirational picture of the company. The backstabbing, self-promoting, fiercely protectionist, meat grinder of an organization you call home might have been presented as a collaborative, high energy, entrepreneurial, work/life balanced utopia. Hey, you just needed to get her in the door, right?
  2. Welcome Aboard! – Because you have a busy schedule you neglected to tell your promising upstart about the back-asswards way she’ll be spending her first week on the job. Onboarding is a real pain and you neglected to order her computer, aren’t quite sure where she is going to sit, don’t know when she’ll get badged and are completely unprepared for her arrival. You’re largely indifferent toward her plight since “it’s just the way things are around here“.
  3. The Real Job – Once she’s finally settled in you get a chance to update her on a “slight change of plans“. The good news is that she’s going to “be able to develop some new skills as a result of a sudden shift in responsibility”. So, she should really get cracking because you need her to be up to speed on her new areas of responsibility in a few days. Everybody knows job descriptions “are just guidelines” and she should understand that in today’s fast moving market (emphasizing “fast moving” with rapid finger snaps) she really needs to be flexible if she’s going to succeed.
  4. A Self-Starter – Let’s face it, there’s a lot going on in the organization right now and you simply don’t have the time or inclination to hold someone’s hand. You hired her because she seemed to know how to take initiative so she should be able to navigate the halls of the company and figure out who knows what. And if she has questions, check with your administrative assistant since he really “keeps the lights on around here”. She shouldn’t worry – trial by fire is healthy.
  5. Mirroring – Your managerial style involves team conference calls at 7:00 AM, working though lunch, ordering in dinner and keeping your employees always accessible in your personal corporate catch-and-release program. This is what led to your success in this firm so there’s no question that weekend assignments, off hour discussions or cancelled vacations are the norm. If you can do it so can she, so she better learn your habits and clear her calendar.
  6. Miss Manners – What’s with these employees who need constant reinforcement? Thank you comes in the form of a paycheck, so she shouldn’t expect to earn praise or kindness until she shows you something unexpected. She’ll know if you don’t approve of her work and should spend less time seeking feedback and more time focused on her job. And yes, there’s always something better that could have been done.

Wow, it feels good to get all of that off your chest, doesn’t it? Okay, okay… so maybe you have a problem with turnover and your reputation isn’t stellar (per that moronic 360 degree whatchamacallit) but you’re a very busy manager and you get it done. And as for this newbie? Everyone needs to stop sweating it – she’ll be just fine.

Posted in Human Resources | Tagged , | 27 Comments

JobAngels: The Journey Continues

Several weeks ago I was working in my office when the phone unexpectedly rang. Upon answering I was greeted by an exasperated woman who was in desperate need of assistance. Crying, pleading, fearful and hopeless, she had difficulty articulating the series of unfortunate events that taken her from an unexpected layoff to her daily struggle for survival in a rural tent camp. In an act of desperation she had stolen a stranger’s cell phone, tracked down my phone number and dialed with the blind hope that I could somehow help change her circumstances.

Although these situations have occurred many times since JobAngels was founded, they still come as a healthy shock to my system. For those of us who have weathered the past few years relatively intact, it’s often difficult to comprehend the magnitude of suffering that still permeates much of our society. And with many now back to work and out of the abyss, it’s convenient to assume that all is well and forgot the tens of millions still left behind. Despite thrusting myself deep into the plight of the unemployed, it often takes a call like this to shake me out of my own complacency to seek actionable solutions on behalf of those less fortunate.

As many of you know, JobAngels was born in January of 2009 from the extremely simplistic premise that each of us can help just one person find a job. There was no flash of brilliance and no divine intervention — this was nothing more than a hopeful belief that the generosity and support of one person could change the life of another.

Despite its humble beginnings on Twitter, it was you who turned JobAngels into a movement. You helped friends, family members, coworkers, neighbors, acquaintances and complete strangers. You sent millions of messages, posted jobs, networked, revised resumes, provided a sympathetic ear, opened doors and ultimately gave one another the confidence to succeed. You caught the attention of the world and told your story in print, on television, on the radio and through every social media tool available. You filled auditoriums, churches, synagogues, mosques, schools, stadiums and classrooms to share your job seeking successes and failures. You came from all walks of life and celebrated the diversity that makes this country strong. You toiled through an unprecedented time in modern history and rallied to help one another survive.

I have spoken with so many of you these past few years that your stories have become my own. I’ve suffered in your fear, abandonment and despair but also reveled in your resilience, strength and optimism. And I wish… no, I know that I should have done more to help. Despite what many perceive to be a success I have remained unsatisfied with the work we’ve done. And so it is for the tens of millions of today’s underemployed and unemployed that we now move on to a new phase in our journey together.

For many months now I have sought a new home for our movement, one that carries the goodwill of our mission into a more tangible set of career management services. Core to a successful continuation would be a non-profit with the infrastructure and personnel to truly carry those in need toward the next destination in their own journey. I’m pleased to report that we have found an organization that exceeded all my expectations — Hiring for Hope.

JobAngels

Effective today, JobAngels is now officially part of the Hiring for Hope family. We have a new homepage that will guide you through all the free services that are now available to those in need. And if you’d like to continue to donate your time and expertise, Hiring for Hope welcomes you with open arms through the Voices of Hope Volunteer network. Along with several of the JobAngels volunteer leadership team, I will continue this journey with you as a member of the Hiring for Hope Board of Directors. We’ve also put together this short introductory video to give you a sense of the power and benefits of our newly combined entity:

I am so grateful to each and every one of you for allowing me to meaningfully participate in this movement. It’s important to note that I did not do so alone, so please take a moment to thank the following individuals who played such a key role in the our success:

  • The original volunteer leadership team of Mark Cummuta, Deirdre Honner, Charee Klimek and Chris Bailey are some of the most selfless individuals you’ll ever meet. I’ve been so humbled and impressed by their generosity and thoughtfulness and I encourage each and every one of you to thank them directly.
  • I’d also like to acknowledge the contributions of Teresa Basich and Shahrzad Arasteh for their LinkedIn and Twitter community management skills. These guardian angels had no idea what they were in for when they offered to jump into our highly vocal social media sites and I cannot thank them enough for their hard work and dedication to the cause.
  • As for the individual who truly gave us wings, my thanks to Greg Grigoriou of Van Paul design for donating his time and skills to the creation of the JobAngels logo. Although the colors may have changed his original vision lives on.
  • A special thank you to web designer Bill Borque of Zonegig for breathing life into our site. His patience, knowledge and vision for what’s possible helped to extend JobAngels well beyond our preexisting social networking presence.
  • Finally, a thank you to the millions who have heard our message and helped one another get back to work. I’m proud to have walked and worked among you.

Please join me in the next phase of our journey by visiting the JobAngels Welcome Page today. Together we can make a difference.

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Social Honesty

During a recent pundit retreat several of us discussed the age-old problem of lying on your resume. And although we touched on some of the typical issues, my friend and colleague Kris Dunn brought a very original perspective when he described LinkedIn as a potentially trustworthy source of an individual’s actual work experience. In his own words:

I think if all of you are co-workers with me and we’re all connected on LinkedIn, I have less wiggle room to be creative on a resume… [T]he transparency of it will keep candidates honest.” (Source: Kris Dunn - HR Happy Hour)

Basically, when you modify your LinkedIn work history (e.g., title, duties, timeframe, etc.) all of your LinkedIn contacts will be notified of the change and perhaps click through to see what you’ve written. This, in turn, says Dunn, is likely to keep you honest since your current or former coworkers will know if you’re overtly misrepresenting yourself. It’s a very interesting concept and one worth thinking through.

Personally, I’ve found that the closer you are to someone the more difficult it can be to confront their lies and misrepresentations. When a friend stretches the truth online regarding their life, work experience or accolades it’s actually quite challenging to pick up the phone or drop them an email to point out the error of their ways. Of course it depends on the severity of the infraction, but is it worth calling them out and potentially jeopardizing the relationship? I believe this is also extremely difficult in the workplace. Sure, you both know that that big project was a group effort or perhaps the revenue generated on that deal was nowhere near what they put on their LinkedIn profile, but am I really going to drop you an email or pick up the phone and start a death feud? It’s unlikely.

However, what is likely is that those “who know better” will be abuzz in the backchannel throwing barbs at your gross misrepresentation. Moreover, your peers may silently call your character into question, and although you may never hear about it, your relationship may be irreparably tainted.

When it comes to social honesty I think the higher likelihood of outright humiliation comes from those who don’t know you well at all. Think about it – they have nothing to lose and many may revel in their discovery that you’re a charlatan. Lies are a misanthrope’s magnet and they will be drawn to the forums to deface you in the public square. However, because they don’t know you it may be more difficult for these distant acquaintances to uncover your Facebook falsehoods, LinkedIn lies and Twitter untruths.

At the end of the day, social honesty may have more to do with deterrence than anything else. Perhaps the fear of being discovered prevents you from perjuring yourself at the outset. The mere possibility of retaliation from online aggressors might be just enough to quell that desire to stretch the truth. Or, if you’re tempted to call someone out for their infractions, the concept of mutually assured destruction may quiet the urge as they may pay you back in spades.

There are plenty of examples where people do tend to stretch the truth online but I don’t think there are any easy answers or consistent guideposts to follow. Perhaps the good folks at How Stuff Works summarize it best:

In the end, if you find that you’re a liar in “real life,” then you’ll probably lie on a social network to some degree. If you’re Honest Abe, then you’re more inclined to be a straight shooter. Or, if you’re like most people, you fall somewhere in the middle.” (Source: How Stuff Works)

It’s your turn to weigh in. Would you call someone out for their online lies? Do you believe LinkedIn is the most truthful representation of an individual’s body of work? Share your (honest) thoughts below and let’s keep the conversation going.

Posted in General Thoughts, Human Resources | Tagged , , , | 18 Comments

The Leadership Development Carnival – A Love Story

The emotions attached to February 14th range from wide-eyed hopefulness and heart-pounding anticipation to downright disdain and overt hostility. As many attribute the same feelings to their organizational leadership, I thought we’d focus this month’s Carnival on our favorite Hallmark holiday.

That’s right, it’s the leadership development carnival of love featuring fifty of the sweetest posts from the past few weeks. A big thank you to Dan McCarthy of Great Leadership for letting us host this special February edition. You have a week until V-Day but let’s get right to the romance and drama…

Who (And What) To Choose?

We’ve all found ourselves in a questionable relationship and wondered if it was worth staying together. At a pre-Valentine’s crossroads, our wise and helpful friends would recommend sitting down with a blank sheet of paper and itemizing what redeeming qualities may exist. Let’s see what these leadership list makers conjured up:

So Many Questions.

So you’ve decided to press forward and pursue your leadership development sweetheart with complete abandon. Yet still, there are so many questions left unanswered. Here are some shower-worthy items to ponder as you prepare for your big business date:

Polite Dinner Conversation

You want to make a good impression and seem like a decent conversationalist. Attentive, but not too needy or self-involved. Here are some items sure that allow for a measure of whimsy while maintaining the panache and flair of a modern leadership guru:

It’s Not You, It’s Me

Of course, even the seemingly best planned leadership romance can end in an ill-conceived malay replete with hurt feelings and charged emotions. So if a bended knee to pick up a dropped napkin doesn’t turn into the organizational proposal you were hoping for, excuse yourself from the table and grab your cell. Aren’t you fortunate to have friends like these to talk you through it?

Check Please!

Now calmly return to the table and flag down the waiter – it’s time to wrap up this romantic rodeo. And don’t let your leadership date get all pushy or touchy. No amount of office flowers or sugary treats can replace the respect you’ll have from walking away. There are plenty of other leaders in the “C” and you’re a strong swimmer. Just remember…

Live to Love Again

Return home, pour a glass of wine, kick up your feet and breathe. You’re going to be just fine and it’s time to go back to basics and begin to look toward the future. You’re good enough, you’re strong enough and doggone it people like you!

I hope each and every one of you have a wonderful Valentine’s Day! And don’t worry, the Leadership Carnival returns to its rightful home next month.


Posted in Finance & Strategy, General Thoughts, Human Resources | Tagged , , | 19 Comments

Climbing All Over TheLadders

Last week I was invited to New York to participate in an earthbound Gods of Recruiting mega-panel-roundtable-fireside-chat-student-teacher-conference-pundit lovefest. Entitled the “Position Accomplished Summit”, the event was hosted by the controversial firm TheLadders at the trendy Standard Hotel in Manhattan. Attendees represented the Who’s Available of the market, including the three wise men of Sumser, Wheeler and Crispin (who I once called “Thor” during the meeting) as well as star-studded deities such as David Manaster of ERE and nearly a full fist (one finger short) from the FOT crowd.

Although initially reluctant to attend this event based upon the highly vocal and visceral hatred expressed by my respected colleagues (examples here and here), I decided to see things for myself. In the interest of gathering some market intel prior to attendance, I put out an informal request to my JobAngels network to gauge their impression of TheLadders.

The results were shocking to me but may not be to others. I received over 800 messages in less than two weeks…

… and not one of them was positive.

With this information safely tucked into my carryon luggage I managed to land between snowstorms and make my way to the Summit. Full disclosure – TheLadders paid for my flight, my hotel, ground transportation, meals and (at least 20+) drinks during the Summit. However, as anyone who attended can attest, you can rest assured that this didn’t deter me from persistently seeking answers to our collective questions, including:

  • You claim over 4M members – how many of them are paying?” (Can’t comment because they’re privately held)
  • What’s the ratio of individual career support staff to paying members? Are you staffed to truly offer 1×1 support?” (Can’t or won’t comment… I asked this one at least ten times)
  • How many people have found jobs as a result of their membership?” (They honestly don’t know and are trying to determine how to get this number… it may take 12 months to baseline)
  • I had over 800 comments on TheLadders from my network and not one of them was positive. Why do you think that is?” (They didn’t really know how to react to this information)
  • What metrics, if any, can you share with us?” (They’re still figuring out what they can/will share and will get back to us)

Share photos on twitter with TwitpicIn fact, after coming down especially hard on TheLadders during an episode of HR Happy Hour recorded live from their conference room, I joked that I would likely be put in the corner during dinner. I think it was just a funny coincidence, but sure enough, I was. :)

But let me make one thing perfectly clear – these are not nefarious people bathing in greenbacks trying to figure out how to overtly screw the unsuspecting jobseeker. Instead, I sense an organization that’s truly struggling to understand why people are so angry with them and why they are being held to what they perceive to be a higher standard than their competitors. They are clearly passionate about what they’re doing and have a staff of over 400 cranking away on a daily basis. So what’s the big deal?

The answer, of course, is quite simple. They charge jobseekers where others do not. Fellow Summit attendee Jessica Lee recently asked her readers whether jobseekers should ever have to pay. It’s a good question and I tend to say no. Where I could possibly be persuaded to think otherwise is if candidates were securing jobs at a significantly higher rate over unpaid services. That’s the one key metric that counts – if I come and pay, will you give me a competitive advantage that helps me find a job faster – period. Thus, the onus is on providers like TheLadders to provide metrics that shut people like me up once and for all.

And yes, I do hold them to a higher standard because I don’t like the idea of being incented to pay for an annual fee for a transaction that should take the shortest amount of time possible. Plus, I’m not a fan of their recent commercials and don’t think that six figure jobseekers will find TheLadders more appealing by imaging themselves slithering over tables or python wrapped in cabling. This latest behind-the-scenes footage would be so much more compelling if each person could simply say, “I found a job.”

Although I’m sitting on about twenty posts worth of content from the event, I wanted to give you a first look into my time with their team. This is a motivated and well funded organization that has an opportunity to significantly impact the industry if they would just get out of their own way and face their demons. I liked the people I met. I don’t wish them ill-will but instead hope they settle into a model that either eliminates the jobseeker fee or clearly demonstrates a measurable ROI in jobs placed. Until that happens they will continue to be vilified and forced to defend their actions, an unfortunate reality that distracts from an otherwise interesting organization with tremendous potential.


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Don’t Let Them Break You

Would you be able to stay alive on a raft without food or water for over a month? Could you fight off hungry sharks with your bare hands? Or how about eating less than a tablespoon of rice a day for years? What about enduring daily beatings that left you bloody, afraid and often unconscious?

Any one of these might be the most horrific situation you could imagine, but one man managed to survive them all.

Laura Hillenbrand’s Unbroken is the real life story of Louis Zamperini, the Olympic miler whose plane went down over the Pacific in May of 1943. His tale is incredibly well researched and the reader is put through the task of enduring Louis’ unconscionable and often reprehensible hardships. Currently tops on The New York Times Best Seller List (Non-Fiction), reviewer Janet Maslin opined that, “Ms. Hillenbrand has written her book so breathlessly, and with such tight focus, that she makes it difficult to guess what will happen to him from one moment to the next, let alone how long he was able to survive under extreme duress.” (You can read her full review here.)

But what drew Hillenbrand into the study of Louis’ life?

Fascinated by his experiences, and the mystery of how a man could overcome so much, I began a seven-year journey through his story. I found it in diaries, letters and unpublished memoirs; in the memories of his family and friends, fellow Olympians, former American airmen and Japanese veterans; in forgotten papers in archives as far-flung as Oslo and Canberra. Along the way, there were staggering surprises, and Louie’s unlikely, inspiring story came alive for me. It is a tale of daring, defiance, persistence, ingenuity, and the ferocious will of a man who refused to be broken.” (Source: Amazon)

Interesting as this may be, you might be asking why I’d write about this story. After all, it has nothing to do with careers, HR or any of the other topics I typically discuss, right?

I mention Unbroken because in some ways Louis’ physical and psychological trials are very relatable to a large portion of our population. Just pause for a moment and take a look around your own city. Or try conjuring up the image of that former colleague who was last seen – two years ago – entering the elevator with a cardboard box in hand. Or think about the millions of Americans that are literally starving in our midst.

We live in complex times with complex issues but at the end of the day I think one simple rule applies – whether humbled or downtrodden, people simply do what they must to survive. And it is this daring, defiant, persistent, creative and ferocious will that allows many to face whatever challenges might come their way. So when burdened with obstacles both big and small, I ask you to channel your inner Louis and fight for what sustains you.

Don’t let them break you.


Posted in General Thoughts | Tagged , | 6 Comments

What Are You Afraid Of?

In today’s rat maze rush of conflicting demands and overbooked schedules appears a resurgence of the corporate/team meeting. These reluctant (yet seemingly necessary) collisions of personality and perspective force participants to pause – even for a moment – and look one another squarely in the eye. All the while phones buzz and distractions abound as you struggle to address someone else’s agenda.

After thousands of hours of forced meeting attendance you might begin to see the cues and clues hidden beyond the rhetoric. And once seen, you simply can’t ignore the tics and tricks used to masque or subvert your colleagues workplace fears. Although not exhaustive or even mutually exclusive, I believe the following three fears are real and increasingly pervasive; each have their own consequences and none are easily allayed:

The Fear of Being Discovered

To a greater or lesser extent we have all played the fraud, leaping ill-qualified and completely unprepared into the jaws of discourse with the hopes of escaping as the undiscovered charlatan. Over time we may test the boundaries of propriety and are perhaps even emboldened as stones are left unturned and consequences conspicuously absent. The poison spreads when the prospect of being unmasked, called out, and discovered is masochistically intoxicating to some and abhorrently nightmarish to others.

The Fear of Being Wrong

The courtroom of the boardroom is littered with the corpses of those who have been crucified upon cross-examination. The death sentence issued by the disappointed stares and slowly shaking heads of tablemates is often driven by those most determined to survive the onslaught. These frightened souls lash out to preemptively destroy their cohorts while others simultaneously build impenetrable fortresses to secret away their own wrongness in vaults of complexity and misdirection. Even if being wrong is theoretically a culturally acceptable outcome, admitting it in the public square can be a paralyzing prospect.

The Fear of Losing It All

Over the past few years the paper houses of stability, station and stature have been balled at the feet of the unemployed and burned in the barrel fires of those turned out into the recessionary cold.  Most employed survivors lower their heads and slog exhaustively to avoid the seemingly random pink hand of fate from tapping them on the shoulder. Although reprise from their fatigue-ridden existence may be a blessing, the prospects of being dropped into the abyss without a net can be terrifying. Even the sheer act of being noticed becomes a frightening prospect as you balance distinction against extinction. The price of failure is simply too high.

Enter your next meeting with these items in mind, paying poker player’s attention to the labored faces of your fellow attendees. Listen to their words but examine what’s behind them and you may find actions driven by pure and unadulterated terror. We often prefer to tread on the surface in the hopes that these workplace nightmares are nothing more than a bad dream. I’m sorry to say that more often than not you are (unfortunately) painfully awake.

There is no secret tip or five-step program to follow because we simply can’t control other’s emotions. I think perhaps the best advice is to remain aware and avoid being sucked into the vortex ourselves. And in doing so, perhaps we calm our own fears and move consciously beyond this tempting yet destructive behavior.


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