This (chilly) morning began with over 45,000 participants toeing the start line for the Bank of America Chicago Marathon. Elsewhere across the nation, approximately one-tenth that number of HR industry professionals continued their preparations for the market’s preeminent event for … Continue reading
On August 27th it was the 8,900 clients of Kenexa. For the 350 clients of Sonar6, it happened on March 8th. For the 5,000 clients of Taleo, the date was February 9th. Hundreds of Rypple clients awoke to the news … Continue reading
For our loyal readers, please welcome IA’s own Chris Connolly to the blogosphere. In his inaugural piece, Chris asks, “Does your SLA dashboard accurately reflect the true condition of your provider relationship?” A recent flurry of client-provider satisfaction challenges has … Continue reading
Three days ago I was sitting in a quiet coffee shop when I overheard an all too familiar conversation. Not recognizing or caring that he was in a public space, the gentleman at the table behind me cursed loudly before … Continue reading
The pause was uncomfortably long but I patiently waited for an answer. The truth may be worse than a lie, his labored breathing telling me all I really needed to know. My question was simply, “Did you read your own … Continue reading
