Corporate


Although Bacon once said, “Silence is the sleep that nourishes wisdom“, I’ve found an increasing tendency in business to allow forceful and unstructured extroversion to loudly and clumsily persist and thrive. Unfortunately, we live in a world where noise is often confused with progress, success or intelligence. In my opinion, it’s the introverts who have it all figured out, for it’s within those quiet in-between times that the sparks...

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On August 27th it was the 8,900 clients of Kenexa. For the 350 clients of Sonar6, it happened on March 8th. For the 5,000 clients of Taleo, the date was February 9th. Hundreds of Rypple clients awoke to the news on December 15th and SuccessFactors’ 3,500 clients learned of it on December 3rd. And despite the sizable number, the 18,000+ combined clients of these firms are but a fraction of the hundreds of thousands of...

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For our loyal readers, please welcome IA’s own Chris Connolly to the blogosphere. In his inaugural piece, Chris asks, “Does your SLA dashboard accurately reflect the true condition of your provider relationship?” A recent flurry of client-provider satisfaction challenges has me plowing through Service Level Agreements (SLA), Critical Performance Indicators (CPIs), Key Performance Indicators (KPIs) and the other...

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Three days ago I was sitting in a quiet coffee shop when I overheard an all too familiar conversation. Not recognizing or caring that he was in a public space, the gentleman at the table behind me cursed loudly before picking up his cell phone. From his side of the call I could tell that his client was irate, the repeat of “Yes, I understand” and “I’m so sorry” cycling every minute with an increasingly...

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Six months without a blog post has prompted some speculation in our tightly networked HR community. Had I finally had enough of the HR market? Was I hatching a new start-up? Did I finally get bored with the sound of my own (written) voice? The truth was of such dried-paint dullness that externally sourced conjecture seemed infinitely more exciting. After more than six years, it was time to move Inflexion (and hopefully the industry)...

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